I fix that. Locally. Affordably. Without the runaround.
My name is Jake. I'm based right here in Spokane. I help people deal with the technology headaches that nobody else has the patience to walk you through.
You've spent hours on hold with Social Security. You've tried resetting your password four times. You've stared at a government website that looks like it was designed in 2003 and asked yourself "why is this so hard?"
It's not you. These systems are genuinely awful. But most people suffer through it alone because the alternatives feel worse: paying $150 for Geek Squad to show up and not even understand the problem, or asking your grandson for the third time this month and feeling like a burden.
Here's what nobody tells you: the frustration costs more than the fix. The hours lost. The missed benefits. The bills that go sideways because you couldn't log into the portal. The doctor's appointment you couldn't make because the video call wouldn't work. That stuff adds up fast, and it's all fixable for less than you'd spend on a nice dinner out.
I'm not a big company. I'm not going to try to sell you something you don't need. I pick up the phone, I listen to your problem, and I fix it. That's it.
I personally went from an injury and a hospital bed in March to recording my first blind and disabled check through DSHS in May and my first SSDI check in December.
I know these systems inside and out because I've had to fight through them myself. That's why I know exactly where people get stuck and how to get unstuck. The forms, the verification loops, the ID.me nightmares, the letters that make no sense. I've been there.
That experience is why I started helping other people navigate the same mess. Not as a tech company. Just as a guy in Spokane who knows where the buttons are.
I answer. No phone tree. No hold music.
Usually takes about 5 minutes to understand the problem.
Over the phone, video call, or I come to you. Whatever works.
I check back to make sure it's still working.
Password resets, login issues, walking you through a website or form. Most problems solved in under 30 minutes.
WiFi issues, device setup, hands-on help with anything that's easier to fix in person.
Your personal tech lifeline. Call anytime something breaks, confuses you, or needs doing. Includes home remodeling questions too.
For perspective: Geek Squad charges $150+ just to walk through the door. And they're not going to explain your Medicare letter or help you file a DSHS application.
The $99/month plan isn't just for computer problems. It's for anything where you need someone who knows what they're doing and will actually pick up the phone.
Your grandson is busy. The 1-800 number puts you on hold for two hours. YouTube tutorials assume you already know things you don't.
I've spent years navigating Social Security, VA, IRS, Medicare, DSHS, and state agencies. I know where the buttons are. I know what the error messages mean. And I explain things without making you feel stupid — because you're not. The systems are just badly designed.
The people who call me aren't dumb. They're smart people dealing with dumb technology. And they're done wasting hours on something that should take minutes. That's the real cost — not the $40 for the call, but the weeks of frustration leading up to it.
No judgment. No jargon. Just help.
Spokane, WA — Local and In-Person